Legal Information

Legal

Terms, policies, and support information

The practical details for using LyricTime, buying minutes, managing billing, and contacting support.

Customer service

Contact us first for billing or account issues

Typical response time: within 24 hours on business days.

Policies

Plain-language service terms

Refund and dispute policy+

All sales final

  • One-time minute purchases are final and non-refundable.
  • One-time minutes never expire, so you can use them whenever you need.
  • We encourage trying the free demo before purchasing.

Exceptions

  • Technical issues preventing service use may qualify for credit or refund at our discretion.
  • Duplicate or accidental charges will be refunded.

Dispute resolution

  • Contact hello@lyrictime.com first for any billing issues.
  • We aim to resolve all disputes within 3-5 business days.
  • If unresolved, disputes may be escalated through payment processor channels.
Purchase policy+

How minutes work

  • Monthly plans are available for regular use.
  • One-time minutes are available when you need extra saved minutes.
  • Minutes are deducted based on audio length.
  • Buy more one-time minutes whenever you need them.

After purchase

  • One-time minutes never expire.
  • Previous transcriptions remain accessible from your account.
  • Monthly minutes refresh each billing cycle while the plan is active.
Terms of service+

Service description

LyricTime provides AI-powered audio transcription services for musical content. Your audio files are sent to our transcription API for processing but are never stored.

Usage restrictions

  • Service is for personal and commercial music transcription only.
  • Do not upload illegal content or copyrighted material without permission.
  • Fair use policy applies to prevent system abuse.

Privacy and data

  • Audio files are sent to our API for transcription but are never stored.
  • We only store account information and usage statistics.
  • Your audio files remain on your computer after processing.

Legal restrictions

  • Service is available worldwide except where prohibited by law.
  • Users must comply with local copyright and content laws.
  • Export restrictions may apply to AI technology in certain regions.
Promotional terms+

General promotion rules

  • Promotional offers are limited time and may expire without notice.
  • Promotions cannot be combined with other offers unless explicitly stated.
  • Promotions may be available to new subscribers only unless otherwise specified.
  • Promotional pricing applies to the initial billing period only.

Questions about these policies?

Email support and include the account email if the question relates to billing.

Last updated: 7/18/2026